Security and Support
Savicom takes data security seriously. We utilize comprehensive email data security policies and technologies. We don't like to share too much of our security policy details, but these points are particularly important:
Physical access to the computers hosting the data is controlled 24/7 in several non-disclosed, off-site locations. Furthermore, access to these locations is carefully guarded with all the bells and whistles you would expect a data center to have, including biometric access.
All users have a unique, sand-boxed database. Different user data are never commingled in the same database. Furthermore, Savicom performs data integrity checks on customer data on a regular basis.
ASP/ESP Application Security:
Everything, from passwords to data transferred is encrypted using the highest levels of security technology available. This means no one—not even Savicom employees-- have access to your passwords, and they must be re-set rather than retrieved and the data transmission channel is encrypted with SSL.
Administrative, Network and Procedural Security:
We safeguard ourselves — and your data — internally, as carefully as we do externally. All employees undergo a rigorous background check and strict hiring process. Our systems, networks, and customer data are constantly monitored 24/7 against any threats, viruses or other security nuisances.
Customer Service Your Way
Quality customer service is at the heart of every interaction with each customer at Savicom. At Savicom, we believe quality customer service should always be:
Reliable: We strive to always live up to our commitments for availability and responsiveness, and when necessary to reliably follow up as in a reasonable timeframe.
Capable: Our customer service representatives are Savicom employees who work down the hall from our developers and senior managers. Keeping customer service in-house ensures that representatives are well-trained, and that the customer's voice is heard loud and clear throughout the company.
Problem Solving: Customer service is about listening to the customer in order to solve the customers' problems. Quality customer service provides a meaningful , unique response, not scripted one.
Experience why many in the industry rank Savicom's always-free customer service .
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